SHIPPING AND DELIVERY
1. Safe Transport Options
We offer two secure shipping methods:
Accompanied Airline Transport (via USDA-certified pet nanny service) Ground Transport (professional climate-controlled vehicle with handler)
We do NOT ship as cargo unattended.
2. Health & Safety Guarantee
Vet-Cleared for Travel: Puppy examined within 48 hours of shipment Climate-Controlled: Never shipped if temperatures exceed 85°F or drop below 20°F Real-Time Updates: Tracking and photo updates provided
3. Puppy’s Travel Kit Includes:
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Health certificate & vaccination records
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Absorbent pad-lined crate with chew-proof bedding
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Zip-locked food/water for journey
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Toy with litter scent for comfort
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Emergency contact sheet
4. Guarantee Coverage
We guarantee your puppy will arrive:
Alive and in good health Free of parasites or contagious illness With all paperwork (AKC, vet records)
If the puppy arrives ill/injured:
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Notify us within 2 hours of pickup with vet documentation.
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We cover 100% of treatment costs (up to purchase price) at our approved vet.
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If fatality occurs (extremely rare), we provide a replacement puppy from next available litter.
Exclusions: Stress-related diarrhea or minor kennel cough (common post-travel).
5. Buyer’s Responsibilities
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Arrange pickup within 1 hour of flight/vehicle arrival
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Avoid public dog areas until vet-cleared (48-hour exam required)
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Provide crate training transition (guide included)
6. Weather/Transport Delays
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We reschedule at no cost if temperatures exceed safety limits
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Flight changes due to airlines are covered by our transport partner
7. Pricing & Logistics
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Cost: $100 – $150 (varies by location/season)
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Destinations: Continental USA (Hawaii, Alaska, Guam and Puerto Rico)
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Booking: Requires 50% deposit, balance due 1 week pre-ship
Note: We reserve right to refuse shipment if we deem conditions unsafe.